Trung tâm hỗ trợ
Những câu hỏi được gửi đến nhiều nhất.
Phần mềm thực sự hoạt động ra sao — mã đăng nhập, hồ sơ không nộp được, hoa hồng chưa hiện, đồng hồ lưu trữ — viết ra để tra cứu trước khi mở ticket.
Các bài hướng dẫn giữ nguyên tiếng Anh.
Mỗi bài mô tả chính xác cách hệ thống xử lý, nên bản dịch máy lệch một mệnh đề sẽ tệ hơn bản gốc. Khi cần hỗ trợ, cứ viết bằng ngôn ngữ nào thuận tiện nhất — sẽ có người trả lời.
Getting started
- Signing in without a password
Visatory sends a six-digit code instead of using passwords. What to do when it does not arrive.
- Bringing your students in from a spreadsheet
What to put in the file, what happens to rows that do not fit, and what to do first.
- Adding counsellors and setting what they can see
Roles are per-area and editable, and branches limit visibility for larger agencies.
Students and applications
- Why an application will not submit
The submit control refuses rather than warning, and it lists what is missing. What each reason means.
Visas
- Editing a country's visa steps
Rules change mid-intake. Editing a track affects new cases only, and open ones keep the steps they started with.
Commissions
- Why a commission has not appeared yet
Receivables move through expected, confirmed, invoiced and paid. Most missing commission is waiting on a census date.
Records and compliance
- Producing a records pack for a review
Choose a period and export. The manifest lists what is included and, deliberately, what is missing.
- Why a record will not delete
Retention is a clock the product enforces. It refuses an early delete and tells you the date it becomes eligible.
Account and billing
- The trial, and what happens when it ends
Fourteen days, no card. Nothing is charged at the end because nothing was collected.
- Getting your data out
Export is a feature, not a request form. It works at any time, including after a lapse.