지원 센터
가장 많이 문의하시는 내용.
로그인 코드, 제출되지 않는 지원서, 아직 잡히지 않은 수수료, 보관 기간 등 제품이 실제로 동작하는 방식을 문의 전에 확인하실 수 있도록 정리했습니다.
도움말 문서는 영어로 제공됩니다.
문서는 동작을 정확히 설명하기 때문에, 한 구절이라도 어긋난 기계 번역은 원문보다 도움이 되지 않습니다. 문의는 편한 언어로 보내 주시면 담당자가 답변드립니다.
Getting started
- Signing in without a password
Visatory sends a six-digit code instead of using passwords. What to do when it does not arrive.
- Bringing your students in from a spreadsheet
What to put in the file, what happens to rows that do not fit, and what to do first.
- Adding counsellors and setting what they can see
Roles are per-area and editable, and branches limit visibility for larger agencies.
Students and applications
- Why an application will not submit
The submit control refuses rather than warning, and it lists what is missing. What each reason means.
Visas
- Editing a country's visa steps
Rules change mid-intake. Editing a track affects new cases only, and open ones keep the steps they started with.
Commissions
- Why a commission has not appeared yet
Receivables move through expected, confirmed, invoiced and paid. Most missing commission is waiting on a census date.
Records and compliance
- Producing a records pack for a review
Choose a period and export. The manifest lists what is included and, deliberately, what is missing.
- Why a record will not delete
Retention is a clock the product enforces. It refuses an early delete and tells you the date it becomes eligible.
Account and billing
- The trial, and what happens when it ends
Fourteen days, no card. Nothing is charged at the end because nothing was collected.
- Getting your data out
Export is a feature, not a request form. It works at any time, including after a lapse.