Signing in without a password
Visatory sends a six-digit code instead of using passwords. What to do when it does not arrive.
Enter the email address your agency registered and we send a six-digit code. There is no password to forget, reset or share, and no password hash of yours for anyone to steal.
The code has not arrived
- Check the spam folder first. It arrives from our sending domain, which your mail provider may not have seen before.
- Confirm the address is the one your agency registered. A code is only ever sent to an account that exists, so a typo produces the same screen and no email.
- Wait a minute before asking again. Five requests in fifteen minutes is the limit, and asking repeatedly uses it up.
The code is refused
A code lasts ten minutes and works once. After five wrong attempts it is burned and you need a new one — that is deliberate, and it is what stops somebody guessing six digits.
If this did not answer it, open a ticket from your workspace — it arrives with your account attached, so nobody has to ask you which agency you are. Support is included on every plan.