サポートセンター
お問い合わせの多い質問。
製品の実際の挙動——ログインコード、提出できない出願、まだ計上されない手数料、保存期間——を、チケットを作成する前に確認できるようまとめています。
ヘルプ記事は英語です。
記事は動作を正確に記述しているため、一節でもずれた機械翻訳は原文より役に立ちません。お問い合わせはご都合のよい言語で結構です。担当者が回答します。
Getting started
- Signing in without a password
Visatory sends a six-digit code instead of using passwords. What to do when it does not arrive.
- Bringing your students in from a spreadsheet
What to put in the file, what happens to rows that do not fit, and what to do first.
- Adding counsellors and setting what they can see
Roles are per-area and editable, and branches limit visibility for larger agencies.
Students and applications
- Why an application will not submit
The submit control refuses rather than warning, and it lists what is missing. What each reason means.
Visas
- Editing a country's visa steps
Rules change mid-intake. Editing a track affects new cases only, and open ones keep the steps they started with.
Commissions
- Why a commission has not appeared yet
Receivables move through expected, confirmed, invoiced and paid. Most missing commission is waiting on a census date.
Records and compliance
- Producing a records pack for a review
Choose a period and export. The manifest lists what is included and, deliberately, what is missing.
- Why a record will not delete
Retention is a clock the product enforces. It refuses an early delete and tells you the date it becomes eligible.
Account and billing
- The trial, and what happens when it ends
Fourteen days, no card. Nothing is charged at the end because nothing was collected.
- Getting your data out
Export is a feature, not a request form. It works at any time, including after a lapse.