What we refund, and what we do not.

14 days on the Growth plan, with no card taken. Nothing is charged when it ends — there is no payment method on file to charge. That is deliberate, and it is why there is no money-back window afterwards: the trial is the money-back window, taken before the money.

Cancel at any time from inside the product. The subscription then runs to the end of the period already paid for and does not renew. We do not refund the unused part of a period as a rule — a month bought is a month kept — and cancelling does not lock anything: the workspace stays usable to the last day, and export keeps working after it lapses.

If the charge was wrong, we put it back in full. That means a duplicate charge, a charge after a cancellation that was already made, a plan or currency that is not the one selected, or a renewal on an account that our own records show was closed. You do not have to make a case for any of these — tell us and it is refunded.

Paddle is the merchant of record: they take the payment, issue the invoice and handle the tax, and a refund is paid back by them to the same method it came from. Card details never reach Visatory. Bank timing is theirs and ours to wait on — usually a few working days after it is approved.

Write to support@visatory.com with the invoice number or the email the workspace is under. A person replies within one working day and says yes or no, with the reason. Anything not covered above is looked at on its facts rather than refused on principle.

Nothing here removes a right you hold under the consumer or contract law of your own country. Where that law gives you a stronger claim than this page does, that law is what applies.