Who you are buying from.

Visatory is subscription software for education and immigration agencies, delivered over the internet. There is no physical product and nothing is shipped. The plans, what each one includes and the limits on each are published in the pricing section of the home page.

Prices are quoted in US dollars per workspace, monthly or yearly, exclusive of any tax due where the customer is established. Visatory sells through Paddle as merchant of record: Paddle is the seller named on the invoice, calculates and remits the tax, and is the name that appears on the card statement. On the Vietnamese pages the same prices are shown in đồng as well, converted at an indicative rate published beside them; the amount charged remains the dollar figure. A change to a published price is announced at least 20 days before it takes effect, and applies only from the period after that.

The terms of the contract, the refund policy, the privacy notice and the data-processing agreement are published in full and linked at the foot of this page. They apply to every subscription bought through this website.

TermsRefundsPrivacyDPA

The company operates the platform, provides the service described above, keeps it available, publishes these policies and answers complaints. The customer registers accurate details, uses the service lawfully, is responsible for the personal data they enter about their own students, and pays the fee for the period they subscribed to. Neither party may transfer the contract to somebody else without the other's agreement. The full terms are published in the documents linked above and govern in any conflict with this summary.

A workspace is created automatically once payment is confirmed, usually within minutes, and the sign-in link is emailed to the address given at signup. Nothing is posted or couriered, there is no delivery charge, and there is no geographic restriction beyond the countries our payment provider cannot serve.

There is no physical product to return. A subscription can be cancelled at any time from inside the product and runs to the end of the period already paid for. Money taken in error - a double charge, a charge after cancellation, the wrong plan or the wrong currency - is refunded in full, without argument, through Paddle to the method that was used. The full policy is published on the refund page.

International credit and debit cards, and whatever else Paddle offers at checkout for the customer's country. Card details are entered on Paddle's own checkout page; Visatory never receives or stores them.

Write to support@visatory.com, or open a ticket from inside the workspace. Every message is recorded and a person answers - there is no automated first line. A customer who is not satisfied with the answer can escalate to office@vnisgroup.com, which reaches the company rather than the product team. Complaints are accepted at any hour, usually answered within one working day and closed within seven. Where it will take longer than that, the customer is told why and by when - that part is not a target, it is what we do.

Collected: the name, email address and agency details a customer gives us, and the records a customer enters into their own workspace. Purpose: to provide and support the service, to bill for it, and to reply to enquiries - nothing else. Retention: for as long as the workspace exists, and after that for the period the customer sets, with billing records kept as long as tax law requires. Protection: encrypted transport, one database per customer rather than a shared table, sign-in without passwords, and a named list of sub-processors. The full notice, including how to ask for a copy or a deletion, is on the privacy page.

Neither applies here, and both are stated rather than omitted so a reader can tell an exemption from a gap. This website sells only the company's own service, so there is no ranking of third-party goods and no advertising placement that could favour one seller over another. There is no livestream selling feature.